Caring for All
Living Things

Account data: name, mobile number, email, language preference, country of residence, date of birth (where required by local law).

Usage data: bookings made, VPD codes generated, wallet balance and history, supplier ratings you submit, AI Concierge prompts during your active session.

Device data: device type, operating system, app version, approximate location (city level only, never precise GPS without your explicit permission for a specific feature).

Cookies: see our Cookie Policy (banner at first visit) for the full list. We use only essential and aggregated analytics cookies — no third-party advertising trackers.

To operate the platform: match you with verified Pros, generate VPD codes, calculate wallet savings, send transaction notifications, route disputes.

To meet legal obligations: tax records, KYC for high-value transactions, sanctions screening as required by financial regulations in your jurisdiction.

To improve the service: aggregated, anonymised usage data — never linked back to individuals.

We do NOT use your data: for behavioural advertising, for selling to third parties, for training external AI models, for any purpose you have not explicitly consented to.

VP Life staff: only the minimum personnel needed to operate the service, under strict confidentiality and access controls.

Pros / Suppliers: see only your name, contact for the booking, and service details — and only after you choose to book. They never see your wallet, browsing history, or other bookings.

Franchise partners: see aggregated transaction summaries for their territory only. No individual member identification beyond what's needed for dispute resolution.

Service providers: payment processors, email/SMS delivery, cloud hosting (Supabase, Bahrain region) — bound by data processing agreements equivalent to GDPR Article 28.

Authorities: only in response to valid legal orders from a competent court, and where law permits we will notify you first.

Active accounts: for as long as you keep the account, plus 12 months after closure for fraud-prevention and legal-claim windows.

Transaction records: 7 years from the transaction date, as required by tax and anti-money-laundering law in most jurisdictions.

AI Concierge prompts: deleted at the end of your session unless you save the conversation. Aggregated, anonymised metrics retained for 90 days.

Cookies: session cookies expire when you close the browser. Persistent cookies expire within 12 months.

You have the right to: access the personal data we hold about you, correct any inaccuracies, delete your account and associated data, export your data in a portable format (JSON / CSV), restrict certain processing, and object to specific uses.

To exercise any right, write to hello@vplifeapp.com with the subject line "Privacy Request." We respond within 30 days, free of charge for the first request per year.

If you believe we have not handled your data correctly, you may complain to your local data-protection authority. We list the main ones in our help centre by country.

VP Life is a global service. Your data may be processed in countries outside your country of residence — primarily our Supabase database (Bahrain region) and our analytics processors (EU and US).

Where we transfer data internationally, we use safeguards equivalent to GDPR Standard Contractual Clauses (SCCs) and verify that the receiving country offers equivalent legal protection. For users in jurisdictions with strict localisation rules (e.g. Russia, China, Vietnam) we maintain regional data stores where required.

VP Life is intended for adults aged 18 or older. We do not knowingly collect data from children. If you believe a child has registered, please write to hello@vplifeapp.com and we will delete the account and associated data within 7 days.

We may update this Privacy Policy from time to time. Material changes — anything that expands what we collect or how we share it — will be notified to you by email and in-app at least 14 days before the change takes effect.

Minor clarifications and editorial improvements may be made without notice; the "Last updated" date at the top of this section reflects the most recent revision.

Data Protection contact: hello@vplifeapp.com

Monthly tier: non-refundable for the active month. You may cancel renewal at any time; access continues until the end of the paid period.

Quarterly tier: pro-rata refundable within the first 14 days of the term, less the value of any AI Concierge usage already consumed (calculated at the published per-request rate). After 14 days, no refund; you may cancel renewal.

Annual tier: same 14-day pro-rata rule as Quarterly. After 14 days, you may cancel renewal but no refund of the remaining term is offered, except in cases covered by your local consumer-protection law.

How to request: from the app — Profile → Membership → Cancel & request refund. Or email hello@vplifeapp.com with your member ID.

Bookings made through VP Life are direct contracts between the member and the Pro. Each Pro publishes their own cancellation policy on their listing — typical examples: 24h-notice full refund, 12h-notice 50%, less than 12h non-refundable.

Stage payments (advance / mid / final) are governed by the same Pro's policy applied to each stage individually.

Pro cancellations: if a Pro cancels on you, you receive a full refund automatically and the Pro pays a small reliability fee — visible to other members as a record of cancellation history.

If a Pro fails to deliver, delivers something materially different from what was agreed, or behaves unprofessionally — open a dispute from your booking page within 7 days of the issue.

VP Life's dispute desk reviews evidence from both sides (chat history, photos, GPS check-ins, signed VPD codes) and decides within 5 business days. If the Pro is at fault, we apply a refund — paid first by VP Life, then recovered from the Pro's commission ledger.

If you disagree with the decision, you may escalate to QICDRC arbitration in Doha (see Terms & Conditions clause 9). VP Life will not block this.

Refunds are not granted for: (a) services delivered as agreed but you changed your mind; (b) "buyer's remorse" after the cancellation window in the Pro's published policy; (c) third-party costs you incurred (e.g. parking, taxis to a venue); (d) consumed AI Concierge usage on a cancelled membership beyond the 14-day cooling-off; (e) bookings cancelled because of force-majeure outside our control (severe weather, government closure, infrastructure failure).

Approved refunds are returned to the original payment method: card → original card (7-14 business days), digital wallet (PayPal / Apple Pay / Google Pay) → same wallet (1-3 business days), bank transfer → original account (5-10 business days).

If the original method has expired or closed, we offer wallet credit on VP Life or a bank transfer to a verified account in your name.

VP Life does not charge any processing fee for refunds. Bank fees on the receiving end are outside our control.