Caring for All Living Things

VP Life is a multilingual member-discount platform operated by VPLIFEAPP Digital Programming W.L.L. (Doha, Qatar), connecting members with verified suppliers ("Pros") across multiple service categories. The platform issues unique VPD member codes that give members access to Pro-set member prices.

VP Life acts as an introducer and code issuer; the actual service is provided by the Pro. Members and Pros enter into a direct service relationship at the point of transaction. VP Life facilitates discovery, verification, code issuance, payment-stage tracking and dispute escalation.

Membership is free to register. Premium tiers (Monthly, Quarterly and Annual) unlock member-only prices, the AI Concierge, priority matching and richer wallet features. Premium amounts and currency are set per country by the local franchise with VP Life admin approval.

Premium subscriptions are activated by VP Life admin on confirmation of payment. The tier structure is fixed (Monthly, Quarterly, Annual); only the amounts vary by franchise. Accepted payment methods are listed at checkout and may include international cards, digital wallets (PayPal, Apple Pay, Google Pay) and supported regional bank transfers.

All Pros undergo verification: trade licence, KYC, business location and at least two references. Pros agree to honour the member discount they themselves set.

Pros may set or change their member discount daily or weekly. Each change is digitally signed by the Pro, logged with a timestamp and notified to the local franchise and VP Life admin. Pros remain solely responsible for the quality, safety and legality of the services they deliver.

Every booking generates a unique VPD member code in the format VPD-CATEGORY-XXXXXX, valid only for that specific transaction or stage. Codes are not transferable and are verified by the local franchise before they can be redeemed; a code may be held or voided where a request is not genuine.

The member discount is shown on the bill at the point of payment. Bookings may be billed in multiple stages (advance, mid, final). Each stage generates its own VPD code on its billing date, and the discount applied is the Pro's active member discount on that date, not the booking-creation date. The wallet, booking detail and supplier ledger track each stage separately.

VP Life collects only the data needed to operate the service: name, mobile, email, location, language preference and transaction history. Member identity is not shared with Pros until the member chooses to book.

AI Concierge requests are processed in your active session and used only to match you with Pros; they are not used to train external AI models. Members may request data export or deletion at any time by writing to hello@vplifeapp.com. See the full Privacy Policy.

Membership: the Monthly tier is non-refundable for the active month. Quarterly and Annual tiers are pro-rata refundable within the first 14 days of the term, less any verified Concierge usage.

Bookings: refunds are at the discretion of the Pro and follow each Pro's published cancellation policy. VP Life will mediate disputes and, where a Pro is found at fault, may apply commission credits or remove the Pro from the platform. See the full Refund Policy.

Members and Pros must not misuse VPD codes, attempt to bypass the platform to avoid commission (anti-circumvention), submit false reviews, harass other users, or list or request services that are illegal under Qatar law or the applicable local law of the franchise territory.

Violations may result in a warning, suspension or permanent removal from the platform, with no refund of unused Premium subscription value.

The VP Life name, slogan ("Caring for All Living Things"), logo, trade dress, software and all platform content are the exclusive intellectual property of VPLIFEAPP Digital Programming W.L.L. Use of any VP Life mark requires written permission.

User-generated content (reviews, photos, descriptions) remains owned by the user, with VP Life granted a royalty-free, worldwide licence to display, distribute and translate it for the operation of the platform.

These Terms are governed by the laws of the State of Qatar. Any dispute arising out of or in connection with VP Life shall first be addressed by good-faith negotiation, then mediation through VP Life's internal dispute desk.

Unresolved disputes shall be referred to arbitration under the rules of the arbitration centre: confirm QICCA or QICDRC, conducted in English and seated in Doha. The decision shall be final and binding.

VP Life may update these Terms from time to time. Material changes will be notified to members and Pros by email and in-app notification at least 14 days before they take effect.

Continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your membership and request a pro-rata refund where applicable.

Account data: name, mobile number, email, language preference, country of residence and date of birth (where required by local law).

Usage data: bookings made, VPD codes generated, wallet balance and history, supplier ratings you submit, and AI Concierge prompts during your active session.

Device data: device type, operating system, app version and approximate location (city level only; never precise GPS without your explicit permission for a specific feature).

Cookies: we use only essential and aggregated analytics cookies, and no third-party advertising trackers. You choose when you first visit.

To operate the platform: match you with verified Pros, generate VPD codes, calculate wallet savings, send transaction notifications and route disputes.

To meet legal obligations: tax records, KYC for high-value transactions, and sanctions screening as required by financial regulations in your jurisdiction.

To improve the service: aggregated, anonymised usage data, never linked back to individuals.

We do not use your data for behavioural advertising, for selling to third parties, for training external AI models, or for any purpose you have not explicitly consented to.

VP Life staff: only the minimum personnel needed to operate the service, under strict confidentiality and access controls.

Pros: see only your name, contact for the booking and service details, and only after you choose to book. They never see your wallet, browsing history or other bookings.

Franchise partners: see aggregated transaction summaries for their territory only, with no individual member identification beyond what is needed for dispute resolution.

Service providers: payment processors, email and SMS delivery, and cloud hosting on Amazon Web Services (AWS), bound by data-processing agreements equivalent to GDPR Article 28.

Authorities: only in response to valid legal orders from a competent court, and where law permits we will notify you first.

Active accounts: for as long as you keep the account, plus 12 months after closure for fraud-prevention and legal-claim windows.

Transaction records: 7 years from the transaction date, as required by tax and anti-money-laundering law in most jurisdictions.

AI Concierge prompts: deleted at the end of your session unless you save the conversation. Aggregated, anonymised metrics are kept for 90 days.

Cookies: session cookies expire when you close the browser. Persistent cookies expire within 12 months.

You have the right to access the personal data we hold about you, correct inaccuracies, delete your account and associated data, export your data in a portable format (JSON or CSV), restrict certain processing and object to specific uses.

To exercise any right, write to hello@vplifeapp.com with the subject line "Privacy Request". We respond within 30 days, free of charge for the first request each year.

If you believe we have not handled your data correctly, you may complain to your local data-protection authority.

VP Life is a global service. Your data may be processed in countries outside your country of residence, primarily on our Amazon Web Services (AWS) cloud infrastructure.

Where we transfer data internationally, we use safeguards equivalent to GDPR Standard Contractual Clauses and check that the receiving country offers equivalent legal protection. For users in jurisdictions with strict data-localisation rules, we maintain regional data stores where required.

VP Life is intended for adults aged 18 or older. We do not knowingly collect data from children. If you believe a child has registered, write to hello@vplifeapp.com and we will delete the account and associated data within 7 days.

We may update this Privacy Policy from time to time. Material changes, meaning anything that expands what we collect or how we share it, will be notified to you by email and in-app at least 14 days before they take effect.

Minor clarifications and editorial improvements may be made without notice; the version number above reflects the most recent revision.

Data protection contact: hello@vplifeapp.com

Monthly tier: non-refundable for the active month. You may cancel renewal at any time; access continues until the end of the paid period.

Quarterly tier: pro-rata refundable within the first 14 days of the term, less the value of any AI Concierge usage already consumed (calculated at the published per-request rate). After 14 days there is no refund, but you may cancel renewal.

Annual tier: the same 14-day pro-rata rule as Quarterly. After 14 days you may cancel renewal, but no refund of the remaining term is offered, except where your local consumer-protection law requires it.

How to request: in the app, go to Profile, then Membership, then Cancel and request refund. Or write to hello@vplifeapp.com with your member ID.

Bookings made through VP Life are direct contracts between the member and the Pro. Each Pro publishes its own cancellation policy on its listing, for example a full refund with 24 hours' notice, 50% with 12 hours' notice, and no refund with less than 12 hours' notice.

Stage payments (advance, mid, final) follow the same Pro's policy, applied to each stage individually.

If a Pro cancels on you, you receive a full refund automatically, and the Pro pays a small reliability fee that appears to other members as part of its cancellation history.

If a Pro fails to deliver, delivers something materially different from what was agreed, or behaves unprofessionally, open a dispute from your booking page within 7 days of the issue. You receive a VPR case number, and the Pro is asked to respond within 24 hours.

VP Life's dispute desk reviews evidence from both sides (chat history, photos, check-ins and signed VPD codes) and decides within 5 business days. If the Pro is at fault, we apply a refund, paid first by VP Life and then recovered from the Pro's commission ledger.

If you disagree with the decision, you may escalate to arbitration in Doha (see Terms and Conditions, clause 09). VP Life will not block this.

Refunds are not granted for: (a) services delivered as agreed where you changed your mind; (b) cancellations after the window in the Pro's published policy; (c) third-party costs you incurred, such as parking or taxis to a venue; (d) AI Concierge usage consumed on a cancelled membership beyond the 14-day cooling-off; (e) bookings cancelled because of force majeure outside our control, such as severe weather, government closure or infrastructure failure.

Approved refunds go back to the original payment method: cards within 7 to 14 business days, digital wallets (PayPal, Apple Pay, Google Pay) within 1 to 3 business days, and bank transfers within 5 to 10 business days.

If the original method has expired or closed, we offer VP Life wallet credit or a bank transfer to a verified account in your name.

VP Life does not charge a processing fee for refunds. Bank fees on the receiving end are outside our control.